Why did my card become de-linked?

  • Changes you make to your credit card account (anything from updating settings to changing your password)
  • Changes your creditor makes to accounts (updated terms and conditions, requests to update your salary etc) 

We recommend logging in on your card issuer's website or app manually — without Face ID, Touch ID, or autofill — to make sure you aren't being prompted to update your credentials or to view any promotions. 

If you continue to experience trouble adding your card please reach out to us via email and we can help troubleshoot further.

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